Studio: 11 bit studios
Job Opening: Community Specialist (Marketing & Communications)
Location: Warszawa, Mazowieckie, Poland
Type: Full-Time
Responsibilities:
- In collaboration with the Social Media Team, strategize social media tactics that connect fans with the game and craft engaging and informative content to cultivate the community on various social media platforms,
- Build relationships with community partners; identify and foster relationships with advocates and passionate influencers to amplify our campaigns,
- Monitor online discussions and events to ensure 11-bit Studios and our portfolio are participating and represented, including responding opportunistically or reactively as the situation requires,
- Acts as the community’s voice and advocate within the development team, and helps our teams ensure that 11-bit Studios are listening to and reacting appropriately to player feedback,
- Be the community expert on the team, able to help the team decide what is most important to players and help in brainstorming and creating assets that appeal to our fanbase,
- Leverage the Marketing & Communications team, development teams, and relevant partner resources to create meaningful content for our players (for example: behind-the-scenes content, interviews, infographics, & more).
- Develop a reporting process for internal teams and stakeholders including overall sentiment, engagement, measurement for tactics, and other community highlights showcasing our studio or IP, as requested, to influence game experiences, stimulate user retention, and assist in positioning messaging and marketing beats,
- Operate with an ROI-centric mindset by making calculated decisions that promote efficiency while remaining strategic with available resources,
- Identify and capitalize on opportunities for synergies between cross-functional teams.
Qualifications & Skills:
- Minimum 3 years of experience in gaming community management and/or mixed experience in communications with large consumer/gaming studios,
- Extensive knowledge of social & community platforms (Discord, Reddit, X, TikTok, blogs, etc.) is required. Knowledge of third-party social tools for content management, listening, and analytics is appreciated.
- Strong social networks/community knowledge and passion for games,
- Excellent command of English (C1+) — both written and spoken.
- Ability to work independently
- Comfortable working in graphic and video design software, such as Adobe Photoshop/Premiere, Illustrator, Premiere, etc., in order to create and publish art assets,
- Extensive experience managing online communities with demonstrable success,
- Know-how in the gaming industry with multiple gaming platforms, genres, and game launches.
- Experience working in a demanding environment, with multiple deadlines, objectives, and stakeholders.
- Strong understanding of building and maintaining the growth of video game communities.
