Studio: Pinewood Group
Job Opening: Studio Production Assistant
Location: Shepperton Studios
Type: Full-Time
Responsibilities:Â
- Working under the close guidance of the Production Management team, coordinate sales enquiries through public email and telephone line, providing the first response and filtering, then escalating interesting enquiries to the wider team.
- Provide support to the Production Management team by assisting with the administration of quotes, bookings, contracts, and scheduling, including updating the internal booking system and managing smaller bookings, e.g., meeting rooms.
- Ensures that the correct costs/charges are inputted and that all relevant onboarding forms are completed in line with insurance requirements.
- Organise the logistics for client recces and support these recces alongside the Studio Production Manager to ensure the customers’ requirements can be assessed and provide advice to the productions.
- Take the lead on a smaller recce in some instances.
- Generate reports and send daily/weekly/monthly emails to internal departments on expected client schedules so departments can plan maintenance work and prepare for subsequent productions.
- Support the team to track potential sales leads and market intel, including productions planned for the UK that may be interested in booking Pinewood or Shepperton facilities.
- Manage the allocation of parking spaces for productions under guidance from the team.
- Support the pre-hire checking process to ensure that facilities are in an appropriate state before a new customer moves in, and the off-hire process, to ensure facilities are returned in an appropriate state.
- Assists with general administration and PO processes, as required, including occasional support across specific stages or facilities.
- Takes ownership of key trackers, rate cards, and reports, ensuring they are accurately maintained and regularly updated to support the Production Management team.
- Assists with department ad-hoc requests as required (tours, wrap gifts, event guestlists, etc).
Qualifications & Skills:
- GCSE or equivalent education
- Experience of working within a client-facing / customer service/account management role
- Knowledge of MS Office, particularly Excel
- Ability to multi-task, work flexibly, and to tight deadlines
- Attention to detail
- Well-developed interpersonal and influencing skills
- A passion for the industry and delivering a first-class experience to customers
- Ability to commute to Shepperton Studios, with occasional travel to Pinewood Studios
- Familiarity with the film/TV production process and departments
- Familiarity with facility booking systems and processes
