Studio: Locksmith Animation
Job Opening: Trainee, IT Support Engineer
Location: Central London, England, UK
Type: Full-Time
Responsibilities:
- Provide 1st line support for our staff. This will include in-person support on-site and remote support via email/IM/phone for
- Installing software and providing instructions for users on using that software
- Supporting crew on accessing servers, logging in to VPN, accessing printers, Helping crew access new software
- Ensuring all IT calls are booked on the ticketing system and following up as necessary.
- Working closely with our external IT team to assign and solve tickets in an efficient manner.
- Working with the Front of House team to carry out office moves as needed.
- The ability to adapt quickly and identify when tickets need to be escalated.
- Determination to problem solve.
Qualifications & Skills:
- Great communication skills, both verbal and written.
- A drive to help people in a proactive and friendly manner.
- Patience and attention to detail.
- Knowledge of both Windows and Mac. Linux would be useful too, but not required.
- A passion for technology that you’re willing to build upon.
- A background in customer support/service.
- An interest in filmmaking and animation.
- Familiarity with the Office 365 suite, both the user level (Outlook, Excel, Word, etc) and
the Admin Center. - Experience with Active Directory and Group Policies.
- Experience in PC/laptop/mobile configuration and deployment
Apply for the Job Online: To apply, send your CV and cover letter to careers@locksmithanimation.com